SECURITY

Mohegan Arena at Casey Plaza and Legends Global reserve the right to inspect and search all guests entering the Arena.

Legends Global reserves the right to employ metal detection devices as necessary to promote a safe environment for guests, performers and employees.

Guests entering the Arena for an event must enter through the West or East Gate, where guests will pass through outdoor metal detectors or may request a manual pat-down as warranted for medical concerns. Media personnel must enter through a designated press entrance at the West Gate.

• No outside food or beverage is permitted inside the venue.
• Strollers/car seats are not permitted.
• Keys, cell phones, wallets, loose change and any metal objects should be removed from a guest's pockets and placed into the security bins before passing through the metal detectors.
• Guests should present any clear bags or bags containing medical items to security for inspection before going through the metal detectors.
• Compact umbrellas are allowed in the venue (under 12 inches when compacted). No golf umbrellas or umbrellas with a pointed edge are permitted. Guests must walk through the metal detectors with the umbrella and it is subject to inspection.

• Any other comfort items, such as blankets, seats cushions, children's plush toys, etc. should be carried through the metal detector and are subject to inspection.

  • Items are subject to approval per show policy.
• No body paint or noisemakers/horns/permitted.
• Guests that are visibly intoxicated upon security checkpoints may be denied entry.

The following items are NOT permitted inside the venue:

• Backpacks that are non-translucent or clear backpacks that exceed 12"x12"x6"
• Fanny Packs that are non-translucent or clear fanny packs that exceed 12"x12"x6"
• Purses/Cross body bags that are non-translucent or clear purses/cross body bags that exceed 12"x12"x6"
• Belt bags that are non-translucent or belt bags that exceed 12"x12"x6
• String Bags
• Messenger Bags
• Camera Bags/Cases
• Brief Cases
• Roll Bags
• Binocular Cases
• Duffle Bags
• Cooler bags
• Boxes
• Strollers/Car seats
• Any Other Bags

Other Prohibited Items Include:

• Pocket knives or razor blades
• Outside food and beverages
• Horns
• Whistle blowers
• Noise makers
• Laser pens
• Video cameras
• Go-Pro devices
• Professional lens cameras
• Golf umbrellas/umbrellas with a pointed end
• Chains and wallets with chains
• Any weapon of any kind

TRANSACTIONS

MOHEGAN ARENA IS A CASHLESS VENUE FOR CONCESSIONS

• As part of our commitment to a contactless guest experience, all concessions and merchandise purchases inside Mohegan Arena are now cashless transactions
• We accept all major credit cards/debit cards and mobile pay
• For guests without credit/debit cards, please purchase a pre-paid gift card before arriving at the venue to utilize for concessions and merchandise transactions at the event
• Mohegan Arena accepts VISA, Mastercard, Discover and American Express

Policy may vary for vendors associated with the show and not an arena vendor.

​GUEST WIFI

• Mohegan Arena now offers complimentary guest WIFI
• Once near the gates or inside the venue, search for WBARENA-GUEST

FIND YOUR WAY

• The Geisinger East Gate Entrance is located by section 108
• The West Gate Entrance is located by section 114
• Guest Relations is located behind section 110
• Directional signage is located at each entrance to help find your way once inside the venue

Floor Access: Floor access from the concourse is available in sections 106, 110, and 116

PHONE CHARGERS

• Cell phone chargers are available for rent near the East and West Gate entrances

CONCESSIONS

• Arena Concessions are credit card or mobile pay only / No cash
• Click for a list of available concessions (menus and stands are subject to change)
• Kid's meals are available at select stands and start at just $7
• If you do not have a credit card, please purchase a Visa/Mastercard gift card from a local retailer to use at the venue
• Certain concessions items, such as sippers, branded items, popcorn, sno cones & cotton candy are sold exclusively by the tour. Pricing for these items are solely at the tour's discretion.

MOBILE ORDERING FOR CONCESSIONS

• Mobile ordering now available for Chickie's & Pete's (Section 114) and Center Ice Grill (Section 104)
• Place your order online and receive a text alert when to pick up your food items at the designated pickup window located at each stand

Click to order or scan the QR code located near each stand

MERCHANDISE

• Tour merchandise will be available throughout the concourse and is managed by Feld Entertainment/Disney On Ice exclusively. 
• Merchandise sales are credit card/debit card or mobile pay (subject to change)
• Children are permitted to bring in officially-licensed Disney products of their own from home. 

VENUE TEMPS

• Venue temps may fluctuate depending on your seating location. Venue temps are generally set between 66-70 degrees.

AGE RESTRICTIONS

• Anyone that has reached their 2nd birthday is required to have a ticket for this event
• Strollers/car seats are not permitted unless the stroller is being used in ADA section and would require a ticket for the stroller (row S in the 100 seating level)
• Food/formula is permitted for infants but must adhere to the venue's clear bag policy and is subject to inspection upon arrival at the security gates
• Soft sling infant carriers are permitted, but any zipper compartments must be empty and are subject to inspection upon arrival.
• Diaper bags are permitted with infant supplies when an infant is present.

SENSORY ACCOMMODATIONS

• Archie’s Sensory Program is collaborative program developed on behalf of the Misericordia University Occupational Therapy Department and Mohegan Arena.
• Archie’s Sensory Program, named for the beloved Misericordia University mascot, consists of a three-tiered, sensory services program consisting of Archie’s Sensory Stories, Archie’s Sensory Library and Archie’s Den.

Click here for more information

LACTATION ROOM

• For guests requiring a private space for breast-pumping or breast-feeding, please see our Guest Relations kiosk behind section 110 for information on accessing this room.
• Bags containing supplies for infants or medical services are permitted but are subject to inspection. 

ADDITIONAL VENUE RULES & REGULATIONS

The following is a list of general guest policies that will be enforced. These policies will be upheld regardless of the type of event. Any change to these policies must be cleared through the Arena General Manager.

• Each guest entering the Arena for any type of ticketed event must have a ticket or the proper event credentials. Guests who experience a problem with their tickets (i.e., lost or stolen tickets, etc.) should be directed to the Box Office.
• Loitering in or near the Arena Ticket Office lobby is prohibited. Only those persons with the intent to attend the event or buy tickets to an event may stand in the lobby.
• Tickets for Mohegan Arena at Casey Plaza events are sold at the NBT Bank Box Office at Mohegan Arena or via the internet at Ticketmaster.com or authorized merchants (such as Groupon and Goldstar). Tickets purchased by any other means are not recommended or guaranteed. The resale of tickets on Arena Property is strictly forbidden.
• For your safety, we require all guests in attendance to wear appropriate clothing attire including shoes. Legends Global Management reserves the right to refuse entry to guests wearing garments displaying offensive or inappropriate text and/or images.
• Everyone must sit/stand in the location that matches the seat, section, row and number that is on their ticket, unless the event is General Admission.
• Only one person is allowed to occupy a chair at a time, except for children under 2.
• Standing on chairs, sitting on seat backs, and placing feet on chair backs is prohibited.
• Standing in the aisles, accessible platforms, vomitories or other restricted areas while an event is in progress is prohibited.
• Only guests 21 years of age or older may purchase and consume alcoholic beverages in the Arena.
• Guests, promoters, licensee, etc. may not sell any type of food, candy, beverages, tobacco products, souvenirs, toys, or programs in or on the Arena property. Only concessionaires contracted by or through Legends Global may sell food in and on the Arena property. Each employee doing so must wear the proper identification while selling.
• Any guest caught defacing, damaging, or destroying Arena property or grounds will be brought to the immediate attention of an Event Staff Supervisor, manager or law enforcement official.
• Guests wishing to demonstrate at Mohegan Arena at Casey Plaza should call (570) 970-7600 for details and policies.
• Mohegan Arena is a smoke-free facility. To access the designated smoking area once inside an event at Mohegan Arena, please go to the "Smoking Entrance" located near the West Gate Entrance.
• General Guest Policies at the Mohegan Arena at Casey Plaza can be adjusted at any time under the direction of Management.

QUESTIONS ABOUT THE EVENT OR VENUE POLICIES

• Before the event:
  • Visit our FAQ page
  • Email Questions@MoheganArenaPA.com or
  • Call 570.970.7600

• While at the event:
  • Visit our Guest Services Booth behind section 110
  • Email Questions@MoheganArenaPA.com

*ALL INFORMATION ABOVE IS SUBJECT TO CHANGE